Manual review
1,700calls reviewed by people · 2% sample
Compare your
QA costs.
Compare the cost of manual review, Call1 and another QA tool using the calls your team handles each month.
Build your estimate
Start with your calls.
Start with an estimate for a 100-agent U.S. support center. Change the numbers to match your team.
Already have suitable hardware? You may be able to run it overnight. Add only the extra power, hardware or IT costs you expect.
About these defaults
85,000 recorded calls/month. We estimate 100 agents × 20 workdays × 5 hours of recorded calls per day ÷ 7.05 minutes per call, rounded. Workdays and hours are planning assumptions. The call length comes from the 423-second U.S. service-call average in ContactBabel’s 2025 report.
2% human review. Research with ContactBabel reports a 2% U.S. quality-review sample across channels. We use it as a starting point for recorded calls.
$31/hour including benefits. This is an estimate using the $21.53 U.S. customer-service median wage and the roughly 70% wage share of private-sector compensation, rounded. Use your reviewer’s actual cost; this is a wage proxy, not a QA analyst salary survey.
10 minutes manually; 5 with software. These are planning assumptions, not measured Call1 results. Added operating costs start at $0 for existing hardware; enter any extra running costs. Benchmarks checked October 9, 2026.
The starting example is $50 per user per month for 100 agents. Change the price and billed user count to match your quote.
About the starting price
$50 is an example for this calculator, not a verified market average. Vendor prices vary: evaluagent lists plans from $35 and $65 per user per month; Scorebuddy provides quotes based on users and package. Prices checked October 9, 2026. Use a current quote for your budget.
Usage fees cover all recorded calls. This estimate doesn't include minimum commitments or volume discounts.
Estimated software cost$5,000.00/month
Call1 + Industry Advantage vs manual review
Lower monthly QA costs.
Call1 + Industry Advantage: $4,491.67. Manual review: $8,783.33. Both include human-review labor. Call1 also includes the $100 model subscription and your entered operating costs.
$4,291.67less per month
Calls reviewed each month
Based on 85,000 recorded calls per month.
Call1 · both options
85,000automatically reviewed calls · 100% target
Your team still checks 1,700 of those calls.
Call1 aims to review every call. Your hardware needs enough time to process them, and people still need to check its findings. Ask the other vendor what coverage its quote includes.
Beyond the cost saving
Why review every call?
Coverage calculation
50×as many calls in scope
A 100% automated pass covers 50 times the calls in a 2% human sample.
100% ÷ 2% sample; coverage, not accuracyCoverage calculation
98%of calls outside your human sample
With a 2% sample, 98% of recorded calls receive no human QA review. A full automated pass brings them into scope.
100% − 2% human sampleIndependent research
100%recommended QA coverage
Independent research recommends evaluating every interaction to guide coaching and recognition.
ContactBabel · AI for Workforce Engagement ↗Broader review gives your team more evidence for coaching and process fixes. These figures describe coverage and research recommendations, rather than measured Call1 results. Coverage still depends on processing capacity and useful findings.
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Hide a line to get a closer look. The scale adjusts; all prices stay in the table.
Review times and the human sample stay the same as call volume grows. The software options assume automated review of every recorded call.
Monthly costs
The numbers, side by side.
| Option | Software / month | Review labor / month | Total QA / month | Difference vs Manual review |
|---|---|---|---|---|
| Manual review | $0.00 | $8,783.33 | $8,783.33 | Baseline |
| Call1 · free platform | $0.00 | $4,391.67 | $4,391.67 | 50% lower |
| Call1 · Industry Advantage | $100.00 | $4,391.67 | $4,491.67 | 48.86% lower |
| Other QA tool | $5,000.00 | $4,391.67 | $9,391.67 | 6.93% higher |
Talk through your setup.
Project in progress. Contact for more details about running Call1 on your hardware or trying a pilot.
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