Bring your recordings
Import your authorized customer-service recordings, such as order, return, refund or delivery calls. Your policies become the scorecard; your team defines what a good interaction looks like.
Quality for all.
AI call review on your own hardware. Transcription, evidence-backed scoring, and caller insights, built in.
Your policies, made reviewable
Spend review time on the findings that matter.
Call1 checks recorded conversations against your rubric and brings uncertain findings into a human review queue. The transcript, scorecard and quoted evidence give your supervisor a place to verify what happened.
- Define checks for orders, returns, refunds and delivery calls
- Check each finding against its quoted transcript evidence
- Correct a verdict and keep a record of the review decision
- Keep coaching and personnel decisions with people
03:14
Checkrefund policy
Was the refund timeline explained before the call ended?
“I’ve submitted the refund. You’ll see it back on your card in five to seven business days.”
How the local workflow works
Your calls. Your policies. Review the evidence.
Process locally
Call1 runs on suitable existing hardware. It transcribes calls, identifies speakers, masks personal information and runs rubric checks and Contact Signals.
Review the evidence
Your reviewer checks the quoted moments, corrects findings and decides what action to take. Measure usable coverage and review time before expanding the workload.
Contact Signals / included in the free platform
See why customers call. Find where they get stuck.
Contact Signals groups caller needs into categories you define, extracts relevant fields and connects findings to transcript evidence. Reviewers can confirm, dismiss or correct them, turning recurring calls into questions your team can investigate.
CALLER NEED
“My order still hasn’t arrived. Can I get a refund?”
Category delivery
YOUR TAXONOMY
Delivery → delayed order
Field requested next step
CONTACT SIGNALILLUSTRATION
Delayed delivery. Customer asks for a refund.Review the supporting words, check the classification and decide whether the process needs attention.
NEEDEVIDENCEREVIEW
Customer control
Local processing, inspectable findings and human judgment.
Your hardware. Your call data.
The local workflow processes recordings on hardware you control. It does not need to send your calls to Call1. You manage installation, access, retention and recovery.
Evidence you can check.
Rubric findings and Contact Signals link to transcript evidence. Redaction limits exposure before analysis, but it can miss sensitive information and needs validation on your recordings.
People own the decisions.
Reviewers verify, correct and challenge findings before acting. Caller sentiment can add context; affect never contributes to an agent’s QA score. Local model updates must pass evaluation before promotion.
The proposed business model
Free platform. Industry Advantage when you want it.
The local workflow is working today. Industry Advantage and optional hosting are proposed next steps. Contact us about trying Call1 with your team.
Free platform / in development
Evaluate calls for free.
$0 platform software fee / no subscription required
Run the platform with your own supported models and customer-defined rubrics. Transcription, quoted evidence, Contact Signals and human review remain available without buying the model subscription.
Use suitable existing hardware, including overnight processing where capacity allows. Budget for setup, power, IT and reviewer time. The platform is intended to be open source; release licensing is pending.
Industry content / proposed
Industry Advantage
$100 per month / whole contact-center operation
Industry models, maintained rubric packs and vocabulary for your contact center. One subscription covers the operation; there is no per-agent or per-call platform charge.
Industry Advantage is not commercially launched. Contact us about availability and pilot details.
Hosting / planned
Let Call1 run the infrastructure.
Cost +15% proposed hosting model
Planned hosting for teams that prefer Call1 to operate the services. The proposed price is hosting cost plus 15%.
Hosting is not available today and would involve a separate data boundary and explicit customer authorization.