# QA Pricing Calculator | Call1 > Compare monthly QA costs and call coverage. Enter your workload and another tool's quote alongside the free Call1 platform and $100/month Industry Advantage. Source: https://call1.cc/break-even --- [CALL 1](https://call1.cc/) [Features](https://call1.cc/features) [Proposed pricing](https://call1.cc/contact) [Contact for more details](https://call1.cc/contact) # Compare your *QA costs.* Compare the cost of manual review, Call1 and another QA tool using the calls your team handles each month. One operation. One price. **Free platform** Use your own supported models and rubrics. $0 **[Industry Advantage](https://call1.cc/features#industry-advantage)** Optional industry models and rubric packs. $100/month For your whole contact center, regardless of agent or call count. Proposed pricing; project in progress. Build your estimate ## Start with your calls. Start with an estimate for a 100-agent U.S. support center. Change the numbers to match your team. 01Your workload Use the workload your team handles today. Recorded callscalls/month Human review sample% of recorded calls Manual time per reviewminutes Time per review with softwareminutes Reviewer labor cost$/hour Added operating costs$/month with software Already have suitable hardware? You may be able to run it overnight. Add only the extra power, hardware or IT costs you expect. About these defaults **85,000 recorded calls/month.** We estimate 100 agents × 20 workdays × 5 hours of recorded calls per day ÷ 7.05 minutes per call, rounded. Workdays and hours are planning assumptions. The call length comes from the 423-second U.S. service-call average in [ContactBabel’s 2025 report](https://dev.contactbabel.com/wp-content/uploads/2024/08/The-US-Contact-Center-Decision-Makers-Guide.pdf#page=34). **2% human review.** [Research with ContactBabel](https://www.evaluagent.com/knowledge-hub/100-percent-analytics-contact-center/) reports a 2% U.S. quality-review sample across channels. We use it as a starting point for recorded calls. **$31/hour including benefits.** This is an estimate using the [$21.53 U.S. customer-service median wage](https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm) and the roughly 70% wage share of [private-sector compensation](https://www.bls.gov/regions/southwest/news-release/2026/employercostsforemployeecompensation_regions_20260909.htm), rounded. Use your reviewer’s actual cost; this is a wage proxy, not a QA analyst salary survey. **10 minutes manually; 5 with software.** These are planning assumptions, not measured Call1 results. Added operating costs start at $0 for existing hardware; enter any extra running costs. Benchmarks checked October 9, 2026. 02Another tool's quote Start with an example, or enter your own quote. Cost modelHow the tool charges Flat monthly fee Per user / month Per recorded call Per audio minute Quoted price$/user/month Billed usersusers The starting example is $50 per user per month for 100 agents. Change the price and billed user count to match your quote. About the starting price $50 is an example for this calculator, not a verified market average. Vendor prices vary: [evaluagent](https://www.evaluagent.com/pricing/) lists plans from $35 and $65 per user per month;[Scorebuddy](https://www.scorebuddycx.com/pricing) provides quotes based on users and package. Prices checked October 9, 2026. Use a current quote for your budget. Usage fees cover all recorded calls. This estimate doesn't include minimum commitments or volume discounts. Estimated software cost **$5,000.00/month** Reset calculator Call1 + Industry Advantage vs manual review ### Lower monthly QA costs. Call1 + Industry Advantage: $4,491.67. Manual review: $8,783.33. Both include human-review labor. Call1 also includes the $100 model subscription and your entered operating costs. **$4,291.67** less per month ### Calls reviewed each month Based on 85,000 recorded calls per month. #### Manual review **1,700** calls reviewed by people · 2% sample #### Call1 · both options **85,000** automatically reviewed calls · 100% target Your team still checks 1,700 of those calls. Call1 aims to review every call. Your hardware needs enough time to process them, and people still need to check its findings. Ask the other vendor what coverage its quote includes. Beyond the cost saving ### Why review every call? [Explore full-coverage outcomes](https://call1.cc/call-coverage) Coverage calculation **50×** #### as many calls in scope A 100% automated pass covers 50 times the calls in a 2% human sample. 100% ÷ 2% sample; coverage, not accuracy Coverage calculation **98%** #### of calls outside your human sample With a 2% sample, 98% of recorded calls receive no human QA review. A full automated pass brings them into scope. 100% − 2% human sample Independent research **100%** #### recommended QA coverage Independent research recommends evaluating every interaction to guide coaching and recognition. [ContactBabel · AI for Workforce Engagement ↗](https://www.contactbabel.com/ai-for-workforce-engagement/) Broader review gives your team more evidence for coaching and process fixes. These figures describe coverage and research recommendations, rather than measured Call1 results. Coverage still depends on processing capacity and useful findings. **How costs change with call volume** Software, review labor and the operating costs you entered. Swipe to see the full graph. Show on graph Manual review Call1 · free platform Call1 · Industry Advantage Other QA tool Show all Manual + Call1 Hide a line to get a closer look. The scale adjusts; all prices stay in the table. Plan break even Review times and the human sample stay the same as call volume grows. The software options assume automated review of every recorded call. Monthly costs ### The numbers, side by side. Compare total costs with Manual review Call1 · free platform Call1 · Industry Advantage Other QA tool | Option | Software / month | Review labor / month | Total QA / month | Difference vs Manual review | | --- | --- | --- | --- | --- | | Manual review | $0.00 | $8,783.33 | $8,783.33 | Baseline | | Call1 · free platform | $0.00 | $4,391.67 | $4,391.67 | 50% lower | | Call1 · Industry Advantage | $100.00 | $4,391.67 | $4,491.67 | 48.86% lower | | Other QA tool | $5,000.00Edit quote ↑ | $4,391.67 | $9,391.67 | 6.93% higher | ## Talk through your setup. Project in progress. Contact for more details about running Call1 on your hardware or trying a pilot. [Contact for more details](https://call1.cc/contact) [CALL 1](https://call1.cc/) Quality for all [Contact for more details](https://call1.cc/contact) [hello@call1.cc](mailto:hello@call1.cc)